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HealthConnect
HealthConnect
Transforming Patient Care with Streamlined Doctor Appointments
Project Overview
Project Overview
The problem | The Goal | My Role | Responsibilities
The problem | The Goal | My Role | Responsibilities
Our team developed a mobile app aimed at simplifying the process of finding and booking appointments with hospitals and doctors. The app, designed with a focus on user-friendly interfaces, aimed to cater to a wide demographic, including elderly patients, busy professionals, and caregivers, ensuring everyone could easily access healthcare services.
Duration: Apr 2021 - Aug 2021 (5 months)
The problem:
The problem:
Patients faced challenges in quickly finding available doctors, understanding specialists’ expertise, and booking appointments without numerous phone calls or website visits.
The Goal
The Goal
To create an intuitive, efficient, and accessible platform that streamlines the process of locating healthcare providers and booking appointments, enhancing the overall patient experience.
My Role:
My Role:
UI/UX Designer
Responsibilities:
Responsibilities:
Conducting user research
Creating wireframes and prototypes
Performing usability studies
Ensuring accessibility standards were met
Collaborating with developers for implementation
Understanding the user
Understanding the user
User Research: Summary | Pain Points | Personas | User Journey Maps
User Research: Summary | Pain Points | Personas | User Journey Maps
User research: summary
User research: summary
Our initial research involved surveys and interviews with 100 participants, revealing that 80% experienced frustration with current booking systems due to unclear information and inefficient communication channels.
User research: Pain points
User research: Pain points
Difficulty in finding specialist doctors based on symptoms.
Confusing navigation and appointment scheduling on existing platforms.
Lack of transparent information on doctor’s availability and qualifications.
Inadequate support for users with accessibility needs.
Personas
Personas
User Journey Map 1 - Emma
User Journey Map 1 - Emma
User Journey Map 2 - Raj
User Journey Map 2 - Raj
The design outputs
The design outputs
Design Systems UI Kit | Admin Panel UI
Design Systems UI Kit | Admin Panel UI
Low-fi UI
High-fi UI
Accessibilities Considerations
Accessibilities Considerations
Voice Commands: Enabled users with motor impairments or vision challenges to navigate the app and book appointments hands-free.
High-Contrast UI: Assisted users with visual impairments in reading and navigating the app more comfortably.
Screen Reader Compatibility: Ensured users who rely on screen readers could effectively interact with the app’s content.
Going Forward
Going Forward
Take Aways | Next Steps
Take Aways | Next Steps
Take Aways
Take Aways
Impact
The redesigned app received positive feedback for its user-centric approach, particularly praising its accessibility features. One study participant noted, "This app has made booking healthcare appointments less stressful and more accessible."
What I Learned
What I learned: The importance of inclusivity in design was a key takeaway, reinforcing that accessibility considerations should be integral, not an afterthought. Additionally, direct user feedback is invaluable in refining UX to meet real-world needs effectively.
Next Steps
Next Steps
Expand User Testing: To include a broader demographic, ensuring the app’s usability across all age groups and tech competencies.
Incorporate AI: To provide personalized doctor recommendations based on user history and preferences.
Develop a Feedback Feature: Allowing users to rate their experience and suggest improvements, fostering continuous enhancement of the platform.
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